SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Raazbaye's shipping policy section. Here, we aim to provide you with a delightful shopping experience by ensuring transparent information about our shipping methods, packaging, and costs. We believe in simplicity and clarity to build trust, ensuring that our customers remain loyal.
Our commitment is to deliver your handbags and clutches in a timely manner, ensuring they arrive in perfect condition. We work with reliable shipping partners to provide you with the best service.
We are dedicated to keeping you informed about any shipping costs, ensuring there are no surprises during checkout. At Raazbaye, we strive to make your online shopping experience seamless and enjoyable.
RETURN & EXCHANGE POLICY
Exchanges for Defective or Damaged Products
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If you receive a defective or damaged product, we are here to help. To be eligible for an exchange, you must provide a video proof of unboxing the product, showing that the package was not tampered with prior to opening.
Return & Exchange Period
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You have the right to return or exchange an item within 3 working days of its delivery. Please ensure that you initiate the return or exchange process within this timeframe to be eligible.
Conditions for Return & Exchange
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Returns or exchanges will not be accepted if the product’s tag is broken or removed. Please keep the tag intact if you wish to return or exchange the product.
Shipping for Returns & Exchanges
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As a customer, you are responsible for shipping the product back to our warehouse. Once we receive the returned item, we will initiate the refund or exchange process within 2 working days.
Acceptance of Slight Defects
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We understand that slight defects can occur during workmanship. Such minor issues are acceptable and will not qualify for a return or exchange.
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Please note that this policy is subject to our full terms and conditions, which are available on our website.
Our goal is to build trust and reassure our customers, allowing you to make your handbag purchase with complete peace of mind. We are committed to your satisfaction and look forward to providing you with a positive shopping experience.